Customer Service

Shipping & Delivery

Returns & Replacements 

How do I return an item for correction/refund/exchange?

Order cancellation

Payment Options

     

     

    Shipping & Delivery

    Bestmonogrambecklace.com offers Free Worldwide shipping.
    We ship all orders by air mail or express shipping on additional charge.
    All items are made to order, therefore production time is 5-7 days. 

    You can choose one of the following shipping options:
    Free Air Mail Shipping – Please allow up to 14-21 days.

    This time is not including production time needed.
    We will provide tracking number when order is ready, so you can follow your order.
    Orders shipping to the USA can be tracked on line on usps.com within 7 days from the day we send it. 

    Fast Air Mail Shipping USA Service only– 10$
    Please allow 5-7 days.
    This time isnot including production time needed.
    We will provide tracking number when order is ready, so you can follow your order.
    Orders shipping to the USA can be tracked on line on usps.com within 2 days from the day we send it.

    Express Shipping - 25$
    We use DHL Express.
    Please allow 2-3 business days for express shipping,not including production time for your order.
    We will provide tracking number when order is ready.

    Please let us know, in case you need shorter delivery, or any other request, 
    our customer service is here for you any time at: Bestmonogrambecklace@gmail.com

    Returns & Replacements 

    Your satisfaction is important for us!
    If for any reason you are not satisfied with your purchase,You may return it within 30 days of purchase.
    Please let us know first by e-mail at: bestmonogramnecklace@gmail.com
    Only after receiving our approval, please send jewelry back, item should be pack in original jewelry box, inside bubble envelope,
    on the same way you received it.
    Only after we receive it, and inspect the item, we will make refund to the same payment method was on your order.
    Refund usually made within 1 week after receiving your order back.
    We will refund item price excluding shipping cost (For free shipping orders,
    we charge 5$ on shipping cost was made to you, when you return the item).
    We will not refund any shipping cost for returning item back.
    Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee of item price.
    We aren't responsible to package lost when return, therefore we recommend adding insurance to shipping.
    We are not responsible for goods which do not receive or that is not returned in accordance with these terms



    How do I return an item for correction/refund/exchange?

    If for any case you need to change item or part of it (such as chain), please contact us first at: bestmonogramnecklace@gmail.com
    Please mail your jewelry with original jewelry box, in bubble envelope.
    Please add note with your name, address, phone number, email and what explain of your request.
    We recommend insuring the package for shipping lost. 

    Our Shipping Address:

    Bestmonogramnecklace
    P.O. BOX 5043
    Kriat Chanz
    Nethania, Israel

    Order cancellation

    You may cancel your order within 24 hours.
    We charge you 20% restocking fee.
    Please email your request bestmonogramnecklace@gmail.com
    We reserve the right to cancel any order from any reason. 

    Payment Options

    The site offers several payment options:
    1. Credit card – We accept all credit cards, excluding American express.
    2. We also accept PayPal payments. The best way to make payments worldwide.